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Before you intend to download and start this software, please contact our support to discuss the potential issue in your system. If the support is not able to solve the issue without access to your system, a possible date and time for an online session will be fixed.

To enable the remote access to your system, click here to download a small program (~8MB). After you have established an internet connection, please start this software, and inform the support staff about the host id and the password which are shown.

We will then connect to your PC and try to identify and solve the problem.